First steps for better UX research
How we’re making user research more frequent, structured, and transparent at Nubank.
Published on Jul 21 — 8 min read
Nubank • 2016–today
Building a banking system from the ground up. I'm part of the design team responsible for the end-to-end Nubank user experience, touching everything from user research, to product design, and a little coding.
Nossas Cidades • 2015–2017
I was the single product designer during the process to launch BONDE.ORG, on online platform that allows for activists to build the online presence of their causes and pressure government for change.
Airbus • 2014–2017
A 3-year long journey to design and prototype a patent-pending trolley system for garbage recycling in commercial airlines. From the times I used to do industrial design stuff.
Redbull • 2016
I was awarded a Redbull scholarship to work for four months on Mapa Daqui, an online platform for collaborative, citizen-led wayfinding systems for urban centers.
Insitum • 2015
I worked with clients such as Natura and Bosch on country-wide field user research efforts and design workshops for various undisclosed projects.
Kano • 2014
I worked with Kano as they prepared to ship their first child-friendly, modular computer after their 1 million pound kickstarter campaign. I contributed to making the onboarding experience, UI and copywriting as on-the-spot as possible for first-time users.
Futurebrand • 2012
I worked with big brands such as Nestle, Garoto, Boticário and BRfoods on branding and packaging design.
Fast Company • 2016
Meet Bossy, A Cute Desktop Assistant That Wants You To Be A Better WorkerRead more
Wired • 2016
Work 2.0: A Web-Connected Sticky Note That Bosses You AroundRead more
Dezeen • 2016
For Play is a sex design exhibition without any dildosRead more
Folha de São Paulo • 2016
Projeto espalha mapas com pontos de interesse nos bairros paulistanosRead more
Estadão • 2015–2017
SP tem nova tribo: os ‘hackers urbanos’Read more
Catraca livre • 2015–2017
Projeto colaborativo espalha mapas com sugestões de passeios, bares e eventos em SPRead more
I became a designer by chance (almost enrolled in architecture), but couldn't be happier about what I do everyday. (My architect girfriend fills the role much, much better).
In the past I've avoided code, but more recently I've decided to take a deep dive, and I've been truthfully enjoying it. I'm mostly building small projects with Express.js, Node.js, and prototyping with Framer.
I was thaught generalist, process-guided design skills in a modernist-inspired design school. This approach was very important to the way I see and practice design today.
I will probably go off to study psychology, cog-sci, or behaviour economics somewhere in the future.
My first design job was designing chocolate packaging. I worked so hard I knew Nestle's milk chocolate recipe by hart. In three languages.
This website was designed using Jekyll, Tachyons, sweat and tears. The body text is set in Chivo by Omnibus-Type, and headers are set in Vollkorn by Friedrich Althausen, both licensed via Google Fonts.
lucasneumann.fau [at] gmail.com – 2017